Frequently Asked Questions
Q: How much does it cost to join?
A: The joining fee to be placed into our program is a one-time payment of US$10!
Q: I don't know how to promote
A: There are many free tools such as traffic exchange programs, social media etc available for everybody.
Q: What If I have more than 2 people join via my link?
A: They will be placed in the next available spot within your matrix and you will be paid $2 referral bonus as well as $1,500 for EACH person that joined via YOUR referral link when they have completed matrix!
Q: Is your program free to join?
A: Yes and you have 48 hours to take a look around - then upgrade your membership or your account will be deleted, we have enough experience to know that FREE to join programs attract a lot of 'free loaders' and 'tire kickers'. They then sit back and expect other people to do the work for them!
Q: Which payment processors does BTC Matrix use?
A: We use Bitcoins via CoinPayments, Payza, Perfect Money and Payeer.
Q: Will there be spillover?
A: Most likely, depending on the sponsoring efforts of your up-line. We are using a Member forced matrix and therefor everybody that joins via your link will be placed in the next allocated spot within your structure!
Q: Is BTC Matrix legal?
A: In order for any program to be legal, it is required to supply a service and/or product to you, the member!
ALL members will receive text ad and banner credits to display your own ads throughout our network of sites for all to see as well as exclusive offers.
Q: How can you afford to make a payout of $23,711?
A: The problem with most matrix programs is that they are paying out more than what they receive, resulting eventually in the program folding and running with your money.
We have had the payplan checked by an independent source and it will always be fully funded.
Q: When will I get paid?
A: Once your account balance reaches $10, you can request a withdrawal to the same processor account you used to purchase from inside your back office!
Q: Can we use Banners and/or Splash pages?
A: Yes you can and you should!
Q: Can I join without a sponsor?
A: NO, the join process requires a specifically coded referral link. However you can register your interest by sending us a message using the Contact Us page, this will place you on our waiting list and you will be given a link to join as soon as a position becomes available!
Q: Can I have multiple accounts?
A: No, only 1 account per person, however, your partner/spouse or any other family member can join us using the same IP address, make sure to use a different Email address for each account!
Q: What about refunds?
A: NO REFUNDS WILL BE GIVEN FOR DIGITALLY DELIVERED PRODUCTS AND SERVICES DUE TO THEIR INTANGIBLE NATURE!
If you decide to terminate your membership in the future or change your mind AFTER you paid your fee, your fee will NOT be refunded. If we decide to discontinue our service you will not receive a refund of you membership fee.
Please keep in mind that due to the REAL TIME earning nature of BCM, there can be NO REFUNDS after your payment. Each occasion a matrix position is purchased, members are cycling immediately. You are advised to keep this in mind when making your purchases.
Q: Is my personal information protected with your company?
A: Any personal information that you provide to any of our businesses are privacy protected. Your information will never be shared or sold to anyone!
Q: Why has my account been deleted?
A: All FREE accounts are deleted after 48 hours!
Accounts may be deleted without warning due to inappropriate behavior (SPAM Complaints) and abuse towards other members and/or the administration of BTC Matrix!
WARNING: Anybody that opens a dispute without contacting admin first, will have their account deleted with NO warning, all charge backs will be treated the same!
Q: My question is not answered here.
A: Please use the Support page to send us your question and our support staff will answer as soon as possible!